# Privacy Policy

**Last Updated: December 10, 2024**

This Privacy Policy describes how Havenar Waste Removal, LLC ("we," "us," or "our") collects, uses, and shares information about you when you use our website, mobile applications, SMS services, email services, and other digital services (collectively, the "Services").

## Information We Collect

### Information You Provide to Us
- Contact information (name, email address, phone number, postal address)
- Account credentials
- Service preferences and schedule selections
- Payment information
- Communications with our customer service team

### Information We Collect Automatically
- Device information (IP address, browser type, operating system)
- Usage information (pages visited, time spent on pages)
- Location information
- Service usage patterns
- Cookies and similar tracking technologies

## How We Use Your Information

We use the information we collect to:
- Provide waste collection and removal services
- Send service reminders and notifications via SMS and email
- Process payments and maintain accounts
- Optimize route planning and service delivery
- Respond to customer service inquiries
- Improve our Services
- Comply with legal obligations

## Information Sharing and Disclosure

We may share your information with:
- Service providers who assist in our operations
- Payment processors
- Communications providers for SMS and email services
- Legal authorities when required by law
- Successor entities in the event of a business transfer

We do not sell your personal information to third parties.

## Your Rights and Choices

You have the right to:
- Access your personal information
- Correct inaccurate information
- Opt-out of marketing communications
- Disable cookies through your browser settings
- Request deletion of your information, subject to legal requirements

Ohio residents may have additional rights under applicable state laws.

## Text Message and Email Communications

By providing your phone number or email address, you consent to receive:
- Service reminders
- Schedule changes
- Payment notifications
- Service updates

You can opt out of:
- SMS messages by replying STOP
- Email communications by following unsubscribe instructions in emails

Standard message and data rates may apply for SMS services.

## Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

## Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect information from children under 13.

## Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

## Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:

Havenar Waste Removal, LLC  
[2915 E Loy Rd Piqua Oh 45356
937-570-3091
kendra@havenarwasteremoval.com

## Governing Law

This Privacy Policy is governed by the laws of the State of Ohio, United States.